 Our
Reservation
FAQs
- How do I view the cancellation policy before I book?
- Where do you send my information?
- When can I check on the status of my reservation?
- Do hotels charge for additional adults and is that price reflected in my quote?
- When will the hotel have my reservation?
- If I cancel within my cancellation policy's guidelines how do I retrieve my deposit?
- What are Rate Savers?
This feature is in Process
- Who is "Ova Yonda Travel Centre".
- How do I know that my credit card is safe?
- Do you charge my credit card for booking a room?
- Where do I find the phone number to my hotel?
- How does availability effect rates?
- How do I make a cancellation?
- How do I retrieve a past reservation?
- Addressing credit card trouble.
- What to do if you do not to receive a confirmation/cancellation email.
- Addressing billing errors.
- How our call center works.
- Why we ask for your reference number.
- What amenities are available at my hotel?
- Do children stay for free?
- Are rollaway beds available? Is there a charge?
- Will I receive written confirmation of my reservation from the hotel?
- Are taxes included in your rates?
- Where do I find directions to the hotel?
- How do I view the cancellation policy before I book?
Hotel cancellation policies vary and
all are viewable, from our site, prior to booking a reservation. You may find
them under the "Cancellation Policy" that appears with each
Hotel's listing or on
our secure reservation page at the time of booking. A copy of the cancellation
policy will also be included in your confirmation email.
Tip: View the rate rules before
completing your reservation request.
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- Where do you send my information?
When you decide to book a room you submit your personal
information into our system. It is then encrypted for your protection. Your
credit card number is then checked for authenticity and available funds. Your
pertinent information is made available to your selected hotel and is then
stored, along with the rest of your personally identifiable information, in its
encrypted form on our secure server. We never sell, rent, or give any of your
information to any parties not involved in booking your room.
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- When can I check on the status of
my reservation?
You may access all of your past and current
reservations made with Ova Yonda Travel Centre & Hotel Reservation Network by using our
History feature, located at the top of each page.
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- Do hotels charge for additional adults and is that
price reflected in my quote?
Some hotels do charge you for extra adults. If your request information contains
the accurate number of adults that will be staying in the room, then all prices
will reflect applicable charges.
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- When will the hotel have my reservation?
The instant you book a reservation your room is taken out of the hotel's
inventory and is set aside for your use. Some hotels will not be able to access
your specific information immediately; they will only know that the room is
reserved and not available to anyone else. At the very latest, your information
will be uploaded 24 hours prior to your arrival. This in no way effects the
status of your booking, but keeps the system moving and still ensures that no
one else can book your room.
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- If I cancel within my cancellation policy's
guidelines how do I retrieve my deposit?
Deposits and prepayments are debited to your card immediately at the time of
booking. In the event you must cancel and are eligible for a refund, in
accordance with your cancellation policy, your card will automatically be
credited, minus any applicable cancellation fees, upon confirmation of your
cancellation. Please refer to the cancellation policy, stated on your secure
reservation form before booking as well as included in your confirmation email,
concerning eligibility.
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- What are Rate Savers?
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- Who is Ova Yonda Travel Centre.
We, "Ova Yonda Travel Centre & Hotel Reservation Network", are an independent hotel-booking agency. We work with tens of thousands of
hotel properties worldwide to bring guests and hotels together. We allow you to
view hotel rates and availability, on-line and in real-time, so you can shop for
the best rates
and to know a hotel's availability instantly. We goal is to provide you the best
on-line booking experience on the web as well as providing a convenient
effective way to find a reservation that works best for you.
Having grown up in resort towns and having nearly fifty
years of experience in the entertainment, recreation, travel & tourism
industries, we know what to look for and how to find the best deals on the best
resorts and hotels around the globe. Why "settle" for anything, when you can
have the best for less.
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- How do I know that my credit card is safe?
We at Ova Yonda Travel Centre & Hotel Reservation Network take your
privacy and security very seriously. We use encryption software to ensure
the protection of your information as it travels to our database. Then we store
all pertinent, sensitive material in a database that is not accessible from the
web.
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- Do you charge my credit card for booking a room?
Your credit card is not charged the full amount of your reservation until the
completion of your stay, and then only if you chose to use it as your form of
payment. Exceptions: The $5 service fee charged upon booking, and if the
room or rate you request requires prepayment or a deposit. If prepayment or a
deposit is required it will be debited to your card at the time of on-line
verification. Some deposits are fully refundable and some are subject to
cancellation fees. This is determined by the individual hotel and is noted in
their cancellation policies. Be sure to view all policies before booking.
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- Where do I find the phone number to my hotel?
Phone numbers are included in confirmation emails along with your travel dates,
cancellation policy, and your confirmation number.
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- How does availability effect rates?
Hotels base their rates upon availability. The more rooms that are available,
the more the hotels need to book them and the lower the rates will be. This is
why booking early is a good idea. It allows you to get the best room at the best
rate. We suggest that if you find a room and a rate you like that you book right
away.
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- How do I make a cancellation?
Since each hotel or resort has their
own specific policies for cancellation and what if an fees are involved, you
should check the cancellation policy prior to reserving your room or suite. The
exact details of cancellation will also be spelled out in your reservation
receipt, sent to you in your confirmation email, when you book your reservation.
When your cancellation has been
processed you will see a cancellation number immediately. Also, you will receive
this cancellation number by e-mail as confirmation.
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- How do I retrieve a past reservation?
On the left border of every page, you can access the "My
Reservations" form this is a live data retrieval form. It resides on
a secure server, so the connection may take a few moments to establish. Provide
the information requested and submit the form.
It is
also possible to have us look it up for you. Send us and email an ensure that you enter the information requested on this page exactly the way
you entered it when you first booked the room. Ensure that your name is spelled
correctly and that the email address and other pertinent information number you enter is the same
that you used for
booking the reservation initially. If possible include the information supplied
in your confirmation
email and confirmation number. You can also provide the pertinent information to
us via email us at
webmaster@ovayonda.com .
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- Addressing credit card trouble.
If your card is being denied there are a few things to double check. Data entry
mistakes are the most common cause of processing errors, so make sure that your
card number is entered accurately. Next, check that your card does not expire
before the time of your stay. Then, be sure that your available balance is
sufficient to guarantee the cost of your lodging. While your card may not be
charged the full amount of your stay, to guarantee a room you must still exhibit
an ability to pay. Finally, look to see that your host hotel accepts your card
type, and that you have entered your name just as it appears on your card.
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- What to do if you do not to receive a
confirmation/cancellation email.
If you do not receive a cancellation/confirmation email, or have lost or deleted
your confirmation number, you may still check on the status of your reservation
with our
Ova Yonda Travel Centre & Hotel Reservation Network Customer Reservation Retrieval page (Reservation
History).
Completing this form will retrieve all current and past reservations you have
made on our site. All reservations will display their status as confirmed or
canceled as well as a confirmation or cancellation number. Reservations are not
removed from our database. If you are unable to retrieve your reservation, this
may indicate failure to process.
When a confirmation or cancellation is processed a verification number is
presented on your screen instantly. This number is also emailed to you along
with other pertinent information regarding your travel itinerary. So it is
important that you provide an accurate email address so that you may receive
this information. If a confirmation/cancellation number is not displayed your
request may not have been processed. If you are having difficulty please
Contact us with a detailed e-mail. E-mails are responded to within 24 hours.
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- Addressing billing errors.
Ova Yonda Travel Centre & Hotel Reservation Network is not responsible for billing, unless you booked a pre-paid
reservation. Any questions or discrepancies concerning your bill should be
directed to your hotel. If they are unable to settle the matter, please email us
at
Contact . Please include all pertinent details in your email so we may
assist you in an efficient and effective manner.
Please note: If you booked a pre-paid reservation, the only thing the
hotel should bill you for are whatever incidentals you incur during your stay.
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- How our call center works.
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At Ova Yonda Travel Centre & Hotel Reservation Network, we know that the Internet can be intimidating. That's why we
have a Call Center available for those that would like one of our agents to make
their booking for them. Please have your reference number ready so that we may
assist you quickly. New bookings only please. Please send questions or
comments to
Contact. Emails will be answered within 24 hrs.
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- Why we ask for your reference number.
Our call center agents will use your reference number as a short cut to find the
rooms you have been considering. It aids us in being more efficient and helpful
in booking your room. Callers with reference numbers will be assisted first.
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- What amenities are available at my hotel?
Lists of amenities can be found under the "Amenities" that appears
with each property shown.
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- Do children stay for free?
Our room prices are based on nightly double occupancy. Kids under twelve usually
stay for free. However, rates do vary for each hotel. Policies and rate rules
are available on each hotel's information page and on the secure reservation page.
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- Are rollaway beds available? Is there a charge?
Most hotels have rollaway beds available for rent. Prices vary at each hotel.
You may wish to submit a request for a rollaway bed in our special requests box
that appears at the bottom of our secure reservation form. Hotels do their best
to accommodate each request.
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- Will I receive written confirmation of my
reservation from the hotel?
No. Your online confirmation and confirmation email is all you will need to hold
your room.
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- Are taxes included in your rates?
Prices displayed do not include taxes or service fees.
Tip: Exceptions are rooms that require prepayment at the
time of booking. Details about taxes and fees concerning prepayment rooms are
displayed on the reservation request form.
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- Where do I find directions to the hotel?
Directions and other pertinent information can be found through the "Directions"
information that appears with each hotel listing. Some hotels also have an "Area
Map" available.
If you are having trouble locating a
property, Contact us with your starting point or an origin, along with 1)
the name of hotel you are reserving, 2) your "Confirmation Number" from your
reservation, can be found in your Confirmation email, and 3) the email address you reserved
the room or suite with. Within 24 to 48 hours we will email you a detailed map
including turn by turn directions that you can print out and take along with you
on your trip.
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Last Revised:
July 22, 2006 10:11 PM. | 
